In business to help your business.
AGL’s commitment to you goes far beyond just supplying energy. Your dedicated Service Team is your direct point of contact for all matters and questions relating to your energy needs.
Based locally in Melbourne and Adelaide are 4 service teams, comprising over 60 Business Service Specialists who are committed to ensuring you enjoy the best of value, services and energy advice at all times. It’s all about smart solutions that make your life easier.
In addition, AGL has a team of 4 Specialists who are specifically trained on the needs and enquiry types of Procurement Australia members. Your expert team are highly experienced in handling complex business enquiries and are dedicated to responding to the needs of Procurement Australia members.
Click here for more information on our service promise.
AGL Procurement Australia Service Report 2016/17
Procurement Australia cases have declined Year on Year by 24%.
Annual Case Resolution times have improved Year on Year also. This is a significant achievement driven by a dedicated team effort towards understanding the issue at hand and resolving it in a timely manner.
Monthly Case Resolution times show a continuous improvement trend Year on Year over a 12-month period showing improvement is not seasonal but sustainable.
Connections / Disconnections, Billing, Metering and Data were the 3 categories with highest number of cases recorded in both FY16 and FY17.
Completion of a connection/disconnection could vary between 20-60 days depending on the fuel and type of request.
These timeframes include work to be actioned by the distribution company.
Get in touch. It’s why we’re here.
If you have a question, please call us and we’ll be happy to help. We’re available to assist you over the phone between the hours of 8.30am and 5.30pm Monday to Friday, or simply email us at ProcurementAustralia@agl.com.au.
Email us: ProcurementAustralia@agl.com.au
Call us: 1300 793 477
Visit the Procurement Australia webpage: agl.com.au/ProcurementAustralia
We’re here to help, in any way we can.